Favorite quote: “There are going to be times where you will have bad days, bad weeks, and even sometimes bad months – but remember rainbows always come after the darkest storm” – Demi Lovato
What is something within the healthcare industry you want to fix? I would love to be able to fix the customer service issues at some of the carriers we deal with. Sometimes it can be very difficult to get the answers and help that is needed. I navigate this by being persistent, asking follow-up questions, and communicating with the agents and clients regarding the outcome.
What do you do at Senior Benefit Services? I am the Vice President of Operations for all three of our locations (Hagerstown, Cumberland, and Thurmont) making sure that the offices are running smoothly and efficiently. One of the most important aspects of my job is to ensure the staff are happy and well-trained so they can provide the best client and agent support possible.
What do you like about working at Senior Benefit Services, Inc.? I love the family atmosphere at Senior Benefit Services, that is probably the best thing. I like that everyday has its routines, but challenges as well helping keep each day fresh and rewarding.
What’s your background? I grew-up and currently live in Greencastle, PA. Before working for Senior Benefit Services, I was in college studying to become a RN while working in retail. I have always enjoyed paperwork (there’s a lot of it in insurance!) and helping people.
What values drive you? Perseverance and determination: I overcame a lot of obstacles in high school which taught me to be resilient. Enthusiasm and being optimistic: I always look for and hope for the best in people. Hardworking: If I am not striving to do my best and not putting forth my best effort I don’t feel like I was successful.
What activities do you enjoy doing when not at work? When not in the office, I can be found sitting at the ice rink for my daughter’s hockey practice or my husband’s game. Ice hockey is a family activity and passion for us, especially catching a Hershey Bears or Pittsburgh Penguins game. Outside of hockey I enjoy taking dance classes (ballet, jazz, and tap), reading, being active outside, and baking.