Support Team

Favorite Quote: “It’s better to try and fail than to not try at all” – Zubair Durrani

What is something within the healthcare industry you want to fix?  There are many things within the healthcare industry that could be improved. One that comes to mind is the accessibility and affordability of healthcare services. It would be amazing if everyone had equal access to quality healthcare without the burden of high costs.

What do you do at Senior Benefit Services?In my role as a new business specialist, I ensure that all applications are promptly submitted for approval and keep track of them during the underwriting process to guarantee seamless approval.

What do you like about working at Senior Benefit Services, Inc.?I love the family atmosphere for sure! I also love that everyone is so helpful around here.

What’s your background? I grew up and lived in Frederick, Maryland for 19 years and moved to Williamsport, Maryland. I went to Frederick Community College where I earned my associate degree. Once I graduated, I left my part time job at Bed Bath and Beyond and have been blessed to be part of an amazing team here at Senior Benefit Services.

What values drive you?I am driven by values like kindness, curiosity and creativity. I love connecting with people, learning new things and helping whenever I can.

What activities do you enjoy doing when not at work?  I am big into weightlifting, but when I am home, I love spending time with family, my boyfriend and all my fur babies! I also enjoy the great outdoors and traveling to new places. 

Favorite quote: “Strive not to be a success, but rather to be of value.” Albert Einstein

What is something within the healthcare industry you want to fix? I would like to see the process of transitioning from the workforce and into retirement simplified. The rising cost of prescription medications is also an issue that I’m happy to see is starting to be addressed at the federal level.

What do you do at Senior Benefit Services? I am the Administrative Assistant for our Thurmont, MD office. My responsibilities include scheduling appointments for prospective and existing clients, supporting our office’s advisors, and answering any questions our client’s may have related to their insurance needs. I maintain a positive attitude, so each client feels as though they have had a comfortable and satisfactory experience.

What do you like about working at Senior Benefit Services, Inc.? I enjoy working with people and so my role at Senior Benefit Services is a perfect fit. The opportunity to help simplify our clients lives as they transition from the workforce to retirement is very satisfying to me.

What’s your background? I grew up in a small Southwestern Pennsylvania coal mining town relocating to the suburbs of Washington D.C. in the mid-1980’s. While there I worked in hospitality for the Marriott Corporation. In the late 1990’s I moved to South Central Pennsylvania to raise a child working in the local school district as an administrative assistant. I joined Senior Benefit Services in 2013.

What values drive you? Hard work and integrity are very important to me. Almost every situation in life is a “you reap what you sow” opportunity and I try very hard to find success in everything that I do.

What activities do you enjoy doing when not at work? I enjoy being outdoors hiking and powerwalking. My daughter lives in Pittsburgh, Pennsylvania where enjoy visiting with her family. We also enjoy vacations at the beach.

Favorite quote: “The only true wisdom consists in knowing that you know nothing” -Socrates

What is something within the healthcare industry you want to fix? Ease of access of knowledge for the general public, healthcare can seem like a very overwhelming system(and it can be!) but more the more people can be introduced to the inner workings of it the more equipped they can be to feel comfortable approaching it.

What do you do at Senior Benefit Services? As a member of the marketing team, my main focus is helping the company recruit more agents to work within our network.  I also get to be creative, working on creating digital content designed to help our agents in their success. 

What do you like about working at Senior Benefit Services, Inc.? I love the laid-back atmosphere, I feel like that helps to create a working team relationship as well as feeling a certain level of freedom to perform within my role.

What’s your background? I have spent the last decade or so in some form or another of sales, most recently in insurance, mostly Life and Property & Casualty sales.

What values drive you? Attitude is a big driver for me, and I try to come to most situations with an enthusiasm and sense of humor that helps bring a smile to people’s faces.

What activities do you enjoy doing when not at work? I am a huge movie nerd, so I love nothing more than getting sucked into a good film! I have been married for over 10 years, my wife, Trina and our trouble-making cat, Nala are my world! I also produce and host a podcast that is a real passion project!

Favorite Quote: “Don’t just teach your children to read, teach them to question everything that they read…. Teach them to question everything”. – George Carlin

What is something within the healthcare industry you want to fix? Nobody wants to call a human to talk anymore, it is all email. I want people to hear my smile when I talk to them whether in person or on the phone. Allowing them feel like they are talking to someone who genuinely cares what they have to say.

What do you do at Senior Benefit Services? I work in the Contracting and Licensing Department here at Senior Benefit Services, Inc. My primary responsibility is to ensure that our agent’s licenses are maintained and that they are appointed to write business with the carriers.

What do you like about working at Senior Benefit Services, Inc? Each day is different.

What’s your background? I’ve spent most of my working life in retail and management. When I started looking for a career change, this position was of interest to me because it was in a different industry and looked to be a new challenge I knew I could handle.

What are the values that drive you? I like to make sure that I am always one step ahead and that I don’t ask anyone to do something that I wouldn’t do myself.

What do you enjoy doing when you’re not working? I am a homebody and like to spend time with my kids and family.

Favorite quote:  “There are going to be times where you will have bad days, bad weeks, and even sometimes bad months – but remember rainbows always come after the darkest storm” – Demi Lovato

What is something within the healthcare industry you want to fix?  I would love to be able to fix the customer service issues at some of the carriers we deal with. Sometimes it can be very difficult to get the answers and help that is needed. I navigate this by being persistent, asking follow-up questions, and communicating with the agents and clients regarding the outcome.

What do you do at Senior Benefit Services?  I am the Vice President of Operations for all three of our locations (Hagerstown, Cumberland, and Thurmont) making sure that the offices are running smoothly and efficiently. One of the most important aspects of my job is to ensure the staff are happy and well-trained so they can provide the best client and agent support possible.

What do you like about working at Senior Benefit Services, Inc.?  I love the family atmosphere at Senior Benefit Services, that is probably the best thing. I like that everyday has its routines, but challenges as well helping keep each day fresh and rewarding.

What’s your background?  I grew-up and currently live in Greencastle, PA. Before working for Senior Benefit Services, I was in college studying to become a RN while working in retail. I have always enjoyed paperwork (there’s a lot of it in insurance!) and helping people.

What values drive you? Perseverance and determination: I overcame a lot of obstacles in high school which taught me to be resilient. Enthusiasm and being optimistic: I always look for and hope for the best in people. Hardworking: If I am not striving to do my best and not putting forth my best effort I don’t feel like I was successful.

What activities do you enjoy doing when not at work?  When not in the office, I can be found sitting at the ice rink for my daughter’s hockey practice or my husband’s game. Ice hockey is a family activity and passion for us, especially catching a Hershey Bears or Pittsburgh Penguins game. Outside of hockey I enjoy taking dance classes (ballet, jazz, and tap), reading, being active outside, and baking.

Prior to joining Senior Benefit Services, Inc. David worked with hundreds of clients, from medical offices to legal practices to industrial companies, helping them navigate their company retirement plans with expertise in helping clients build 401(k) plans that balanced the changing demands of the business and regulatory environment with employee needs.

David is a graduate of Elon University (NC) and holds Series 7, 63 and 66, and life and health insurance licenses.  Currently David serves as the Vice President of Senior Benefit Services, Inc.

He is a lifelong sports enthusiast with a passion for soccer. He serves as the President and Executive Director for Liverpool FC International Academy Western Maryland, where he oversees the day to day operations of the soccer club, reporting directly to the Liverpool FC Academy in England. When he is not in the office or on the soccer field, he enjoys spending time with his two boys Abe and Max. He also serves his high school alma mater, St. Maria Goretti, sitting on Athletic Hall of Fame Committee.