About Our Support Team
As advisors specializing in the senior insurance market our advisors help retirees and their families make informed decisions regarding healthcare coverage. With the shifting political landscape, rising Medicare costs along with plan changes, and uncertainty about a constantly evolving healthcare system, retirees need expert advice more now than ever.
Our advice doesn’t end with healthcare. We analyze the most important elements of our client’s financial affairs, from senior insurance coverage options to income planning, from asset protection to wealth transfer, along with tax minimization strategies. Whether a client is considering retirement, or already there, our purpose is to exceed your expectations allowing you to confidently carry on building your life and legacy.
Click on an Staff Members’ Name Below To Go Directly to Their Bio
|David Kurtz||David Jones|
Ops Center Staff
|Jessica Burtner||Kristen Coover||Crystal Embly|
|Eran Haupt||Melanie McClanathan||Amanda Mellott|
|Kelly Phillips||Barb Plovock||Laury Skidmore|
David is a 3rd generation insurance professional who began working for his father at age 14 filing Medicare claims. Before entering the insurance industry full time David served in the United States Marine Corps and graduated from Winthrop University. For nearly three decades he has been driven by the principal of making sure our clients are provided a level of service that is second to none.
He has served on numerous advisory boards for insurance companies and has been instrumental in the development of several insurance plans that are now sold nationwide. While not spending time working, he enjoys spending time with his wife Priya who has been by his side for over 27 years and his two children.
Prior to joining Senior Benefit Services, Inc. David worked with hundreds of clients, from medical offices to legal practices to industrial companies, helping them navigate their company retirement plans with expertise in helping clients build 401(k) plans that balanced the changing demands of the business and regulatory environment with employee needs.
David is a graduate of Elon University (NC) and holds Series 7, 63 and 66, and life and health insurance licenses.
He is a lifelong sports enthusiast with a passion for soccer. He serves as the President and Executive Director for Liverpool FC International Academy Western Maryland, where he oversees the day to day operations of the soccer club, reporting directly to the Liverpool FC Academy in England. When he is not in the office or on the soccer field, he enjoys spending time with his two boys Abe and Max. He also serves his high school alma mater, St. Maria Goretti, sitting on Athletic Hall of Fame Committee.
Ops Center Staff
What is something within the healthcare industry you want to fix? Understanding plan benefits and applying for insurance can be extremely confusing. I make it a priority of mine to help clarify and simplify the entire application process for all of our agents so that they are confident in doing the same for their clients.
What do you do at Senior Benefit Services? I work in our New Business department as a contact for agents and brokers. Our department assists with the application completion process, qualification questions, benefits explanations, etc. My goal is to make sure everyone we interact with has a great experience and feels comfortable reaching out to us whenever necessary.
What do you like about working at Senior Benefit Services, Inc.? There is a great sense of community at Senior Benefit Services and all of our departments work together seamlessly. We have a great time working together, while being extremely efficient. I continue to learn something new just about every single day and truly appreciate that opportunity.
What’s your background? I have been with our company since 2012. Prior to working with Senior Benefit Services, I worked with seniors and developmentally disabled individuals, which instilled me with both a great sense of empathy and compassion.
What values drive you? Integrity and kindness are most important to me. I treat everyone the way I would like to be treated and always try to go the extra mile when possible.
What activities do you enjoy doing when not at work? In my spare time I love spending time with my fiancé and our pets. I also really enjoy traveling (specifically to tropical destinations), reading of any kind, running, and most outdoor activities.
What do you do at Senior Benefit Services? I work as a liaison between the insurance carriers and our advisors to resolve commission questions/concerns. My primary responsibility is to reconcile commission statements and payments ensuring that our advisors and brokers are compensated in a timely manner.
What do you like about working at Senior Benefit Services, Inc.? I enjoy the sense of family in our office. We all work together to help and support each other.
What’s your background? I grew up in Chambersburg, PA. I started working at in the hospitality industry, eventually working my way into accounting departments. I have always enjoyed working with numbers and solving any financial challenges that business face.
What values drive you? My family inspires me to do more. I want them to continue to grow and develop throughout their adult lives; stressing to them that helping out others is life’s greatest reward.
What activities do you enjoy doing when not at work? In my free time I enjoy sitting on my deck and reading a good book.
What is something within the healthcare industry you want to fix? Contacting insurance carriers for even the most basic inquiries can be time consuming and frustrating. I understand that an agent’s time is valuable and take the burden off the agent by utilizing the relationships I have built with our insurance carriers. We take pride in the fact that our agents will always get a live person on the phone and receive email responses promptly.
What do you do at Senior Benefit Services? I am a contracting and licensing specialist. My primary responsibility is to maintain all state licenses for our agency, staff, and career division. I give the agents my undivided attention and provide the best service possible, striving to make each feel as though they are the most important person to us.
What do you like about working at Senior Benefit Services, Inc.? Senior Benefit Services is a good company to work. The company takes care of their employees and the atmosphere is relaxed.
What values drive you? Responsible business, care for human beings, freedom of expression, and all things that lead to a happy life.
Favorite quote: “Whenever I’m about to do something, I think, ‘Would an idiot do that?’ and if they would, I do not do that thing.” — Dwight Schrute, “The Office”
What is something within the healthcare industry you want to fix? There is an overwhelming amount of information in our industry and almost just as much misinformation. All of this creates a ton of confusion for agents and clients alike! With everything we create we try and give our audience the info they need in a way that is accurate, helpful, concise, and easy to understand.
What do you do at Senior Benefit Services? I work in the Marketing Department where I wear a ton of different hats: website designer, video editor, graphic designer, trainer, and spreadsheet maker to name a few. Most of my work is done behind the scenes with only the end result being visible. This allows me to make a giant mess as I build things and then make sure everything is cleaned up and in good order when the curtain is opened. For example, you are reading these bios, on a page I built and posted online – thankfully, you’re seeing the finished product!
What do you like about working at Senior Benefit Services, Inc.? Senior Benefit Services is not some enormous corporation where you show up every day and have no idea who else you are working with. The work you do (or don’t do) isn’t hidden and can be seen and felt by everyone else you’re working alongside. Thankfully, Senior Benefit Services is made up of a group of dedicated individuals that strive to make themselves and the company they work for a better place for each other and the clients we serve.
What’s your background? I grew up less than two miles away from our Corporate Headquarters in Hagerstown, in a house my parents still live in. I attended Shippensburg University (PA) where I studied Marketing and General Management. After college I returned home and worked in retail management before transitioning to an advertising sales position with a local television station.
What values drive you? Dedication and hard work go into everything I do. At the end of the day everything I’ve done has my name on it. From a very young age I was taught to always be proud of the work you’ve done, and to never be ashamed to have your name attached to something. .
What activities do you enjoy doing when not at work? My wife and I have a daughter and son that keep us very busy and very entertained! When I’m not reading books with my daughter or playing dinosaurs with my son you’ll find me listening to music, enjoying delicious food and drinks, playing with technology, or unplugging to spend time outdoors.
What is something within the healthcare industry you want to fix? I would love to be able to fix the customer service issues at some of the carriers we deal with. Sometimes it can be very difficult to get the answers and help that is needed. I navigate this by being persistent, asking follow-up questions, and communicating with the agents and clients regarding the outcome.
What do you do at Senior Benefit Services? I am the Office Manager for all three of our retail locations (Hagerstown, Cumberland, and Thurmont) making sure that the offices are running smoothly and efficiently. One of the most important aspects of my job is to ensure the staff are happy and well-trained so they can provide the best client and agent support possible.
What do you like about working at Senior Benefit Services, Inc.? I love the family atmosphere at Senior Benefit Services, that is probably the best thing. I like that everyday has its routines, but challenges as well helping keep each day fresh and rewarding.
What’s your background? I grew-up and currently live in Greencastle, PA. Before working for Senior Benefit Services, I was in college studying to become a RN while working in retail. I have always enjoyed paperwork (there’s a lot of it in insurance!) and helping people.
What values drive you? Perseverance and determination: I overcame a lot of obstacles in high school which taught me to be resilient. Enthusiasm and being optimistic: I always look for and hope for the best in people. Hardworking: If I am not striving to do my best and not putting forth my best effort I don’t feel like I was successful.
What activities do you enjoy doing when not at work? When not in the office, I can be found sitting at the ice rink for my daughter’s hockey practice or my husband’s game. Ice hockey is a family activity and passion for us, especially catching a Hershey Bears or Pittsburgh Penguins game. Outside of hockey I enjoy taking dance classes (ballet, jazz, and tap), reading, being active outside, and baking.
Favorite quote: “In a world where you can be anything, be kind.” -Unknown
What is something within the healthcare industry you want to fix? Retirement should be something you look forward to, not something you should dread because of the overwhelming thought of Medicare and medication costs. I work hard to create a comforting atmosphere where seniors have a better understanding of their healthcare coverage.
What do you do at Senior Benefit Services? As a New Business Specialist, I make sure all applications are submitted so they can be approved quickly; monitoring applications through the underwriting process to provide a smooth and quick approval time.
What do you like about working at Senior Benefit Services, Inc.? I enjoy giving the agents and our clients the confidence of knowing their applications will be processed quickly and as accurately as possible. Working at Senior Benefit Services, Inc. has allowed me to become happier and more confident knowing that I get to help others each day. The atmosphere is very friendly and family oriented and I really enjoy the laughs, and welcoming atmosphere shared with my co-workers.
What’s your background? I grew up in Clear Spring, MD, a small town where everyone knew everyone and everything. Many of my childhood friends are still a part of my life today. My favorite food is of course crabs! Prior to Senior Benefit Services I worked for an independent Northwestern Mutual agent. I have a B.A. in Office Management and hold the Life and Health and Series 6 Licenses.
What values drive you? I value kindness and respect more than anything else. Being kind has always been important to me because you never know what others are going through. Respecting others as well as yourself is something I work hard to instill in my children.
What activities do you enjoy doing when not at work? I enjoy reading, exercising, daily morning walks/runs and spending time with my family. We have 3 children that keep us busy. I enjoy volunteering at our church and supporting my kids in their sport activities. In the summer months, I love the beach, watermelon, and a good book. In the winter, I love binging Netflix, pumpkin spice everything, and of course Penn State and Steelers football!
Favorite quote: “Don’t just teach your children to read, teach them to question everything that they read…. Teach them to question everything”. – George Carlin
What is something within the healthcare industry you want to fix? Nobody wants to call a human to talk anymore, it is all email. I want people to hear my smile when I talk to them whether in person or on the phone. Allowing them feel like they are talking to someone who genuinely cares what they have to say.
What do you do at Senior Benefit Services? I work in the Contracting and Licensing Department here at Senior Benefit Services, Inc. My primary responsibility is to ensure that our agent’s licenses are maintained and that they are appointed to write business with the carriers.
What do you like about working at Senior Benefit Services, Inc.? Each day is different.
What’s your background? I’ve spent most of my working life in retail and management. When I started looking for a career change, this position was of interest to me because it was in a different industry and looked to be a new challenge I knew I could handle.
What values drive you? I like to make sure that I am always one step ahead and that I don’t ask anyone to do something that I wouldn’t do myself.
What activities do you enjoy doing when not at work? I am a homebody and like to spend time with my kids and family.
Favorite quote: “Happiness can be found even in the darkest of times, if one only remembers to turn on the light.” -Albus Dumbledore
What is something within the healthcare industry you want to fix? The ease at which you can contact an insurance company whether it be an issue that needs resolved or just general questions. The wait times are unbearable and can be frustrating for our clients.
What do you do at Senior Benefit Services? I am one of two Administrative Assistants in our Cumberland office happily serving both the clients and agents
What do you like about working at Senior Benefit Services, Inc.? Even though I haven’t been here long, I like the fact that if feels like I’ve known my co-workers for years. Also, the gratification I get from assisting our clients is another reason why I like my job.
What’s your background? I spent 12 years in medical billing where I learned a lot about insurance and how it works. This has allowed for a smoother transition into helping our clients deal with their insurance policies and any questions they might have.
What values drive you? Above all, I strive to be kind, honest, and loyal, and I value anyone who has a good work ethic.
What activities do you enjoy doing when not at work? I enjoy spending time with family and friends, reading, and taking trips to the beach!
Favorite quote: “Strive not to be a success, but rather to be of value.” Albert Einstein
What is something within the healthcare industry you want to fix? I would like to see the process of transitioning from the workforce and into retirement simplified. The rising cost of prescription medications is also an issue that I’m happy to see is starting to be addressed at the federal level.
What do you do at Senior Benefit Services? I am the Administrative Assistant for our Thurmont, MD office. My responsibilities include scheduling appointments for prospective and existing clients, supporting our office’s advisors, and answering any questions our client’s may have related to their insurance needs. I maintain a positive attitude, so each client feels as though they have had a comfortable and satisfactory experience.
What do you like about working at Senior Benefit Services, Inc.? I enjoy working with people and so my role at Senior Benefit Services is a perfect fit. The opportunity to help simplify our clients lives as they transition from the workforce to retirement is very satisfying to me.
What’s your background? I grew up in a small Southwestern Pennsylvania coal mining town relocating to the suburbs of Washington D.C. in the mid-1980’s. While there I worked in hospitality for the Marriott Corporation. In the late 1990’s I moved to South Central Pennsylvania to raise a child working in the local school district as an administrative assistant. I joined Senior Benefit Services in 2013.
What values drive you? Hard work and integrity are very important to me. Almost every situation in life is a “you reap what you sow” opportunity and I try very hard to find success in everything that I do.
What activities do you enjoy doing when not at work? I enjoy being outdoors hiking and powerwalking. My daughter lives in Pittsburgh, Pennsylvania where enjoy visiting with her family. We also enjoy vacations at the beach.
Favorite quote: “Be on guard. Stand firm in the faith. Be courageous. Be brave.”-1 Corinthians 16:13
What do you do at Senior Benefit Services? I am one of two I am the Administrative Assistants in our Cumberland, MD office. My responsibilities include scheduling appointments for prospective and existing clients, supporting our office’s advisors, and answering any questions our client’s may have related to their insurance needs. I enjoy working with our clients helping to make them feel comfortable and welcome in our office.
What do you like about working at Senior Benefit Services, Inc.? It’s great to work in an environment where I feel like everyone has a voice and the staff is encouraged to express their concerns and ideas.
What’s your background? I spent a few years in retail before transitioning to financial services. I feel that my time at the credit union prepared me well for the challenges and workload here at Senior Benefit Services, Inc. I have been married for 10 years and have a 9-year-old son.
What values drive you? Strong work ethic, honesty, reliability, and loyalty.
What activities do you enjoy doing when not at work? Spending time with my family camping and cheering on my husband and son from the sidelines at the racetrack.